Error 14.30 connection issues only on one tv
Tv not able to connect to home Wi-Fi but connects to hotspot. Same tv in another room connects just fine to Wi-Fi. Did hard reset. Hooked to hotspot to do update. Tried to go back to WiFi and it will...
Forum Discussion
I am having the same issue. My device was working and then I had to reset my gateway due to connection issues. When the gateway restarted, the Roku device would not connect.
I have a Model 3920. I reset the device and now I'm stuck in an infinite loop of asking for my wireless key and the signal strength is extremely low even though it is right next to the gateway.
Could the wireless on the device have burned out?
Try changing the wifi password for your 2.4ghz band in your router settings. (avoid using special characters for troubleshooting). Also verify that the wifi password (under Security) is using WPA2-Personal encryption on the 2.4ghz band. (don't use any "transition/transitional" or "compatibility" modes).
After verifying the above, restart both the router and the Roku Premiere 3920 again.
Only the Roku Ultra 4850 and some models of Roku-branded RokuTVs can authenticate using WPA3-Personal. For all other Roku models, need to confirm WPA2-Personal is being used.
More ISPs (internet service providers) are enabling WPA3 on their leased equipment to support wifi6 devices that may affect some older devices from connecting unless you change the settings).
If you verify the above as well as check the settings mentioned by renojim regarding enabling b/g/n (all three protocols) in the 2.4ghz band settings, then there is a possibility that the device may be having issues. (at first glance though, it would appear to be working as it is prompting for password so is detecting a connection is present). Just appears to be having a problem with authentication with the router.
Hello AvsGunnar,
I bought a replacement device and it connected immediately without any issues. The old device was definitely the issue. When I touched the device, it was very hot. This would indicate that there was a problem with the device. The heat has most likely caused issues with the circuit boards and thus the wi-fi.
Thank you.
Good deal. Appreciate the update. 👍
There used to be a method to check the wifi hardware of these Roku devices through a special menu but Roku removed that feature unfortunately. As for the heat, the 3920/3921 devices definitely ran very warm, but hot is not good. (I took mine apart a few years back and applied thermal paste to it which lowered it quite a bit).
