Wi-Fi & connectivity

[Max55]

Hi NowTV Roku Smart Stick during initial setup after language and network choice with a very strong signal I get this message on screen:

Software update failed.
The software update server could not be reached. There maybe a problem with your network.Select 'check network' to check your network connection or 'Cancel' and try again later (error code 003)

I have a good network is there Roku feed down maybe? Is it possible to update in other ways?

My stick is resetted to factory and now I can't make it working. I have alreadry tryed many time pushing reset on stick. Thanks for answering, 

[Max55]

Hi it's just the same with my hotspot and router is off (just in case) Stick has been resetted to factory and now won't start sorry for my english. You confirm feeds are up?  

https://channelstore.roku.com/en-gb/maintenance

[Max55]

[Max55]

Thanks maybe that's the reason and yes it is a NowTV Smart Stick but why I can't get original software and factory release to get home page with basically app, so stupid that. It was running 'till i made a factory reset to delete all accounts stored in one click grrrrr

[Max55]

@renojimthanks a lot for suggestion, I'm wondering if there will be any software solution to send firmware to MAC address of NowTV Stick? Can you ask to the factory (we are many owners of sticks blocked) if you have any conctact to solve ours problem?

[Max55]

Hi, I did several times suggestions without success. From NowTV support in my country they told me if I'm using 5G wifi set channel 36 'cose 44-48 don't work on Roku NowTV Stick. For wifi 4G set B/G/N and retry. I made a factory reset in this way from remote: 5 times Home button 3 times fast forward and 2 times rewind and you will get secret screen and after that a factory reset but no success my stick is new and unusable.

[renojim]

I think you need to ask NowTV:  https://help.nowtv.com/get-in-touch

[Max55]

Hi @all, I have try after 4 months and my NowTV stick connected and updated firmware finally I have a stick working the problem as I wrote is not in my wireless network, no more 003 error code. Thanks to somebody fixed the issue. Rgds.