Wi-Fi & connectivity

[K_C1]

I am having this problem now with the 003 error and have tried clearing cache ect 

[K_C1]

Model:G204X

SN:X019007GHDT7(S08C632GHDT7)

GC verison:12.9.25

TS:2025-01-08T00:08:20Z

ID T7-010-088

[K_C1]

What was the problem cause mine just started saying same?

[RokuJohnB]

Hi @K_C1,

Thank you for posting here in the Roku Community!

We understand you're unable to update your Roku TV software. We're happy to help.

Please try the troubleshooting steps that @RokuArjiemar provided above and see if that fixes the issue.

We hope this helps. Keep us posted if the problem persists.

Kind regards,
John

[K_C1]

It updated from 14.1..1 and build was 12228 to 14.1 and now build is 4.7709-ch.kinda weird I thought.It seemed to act as it was hacked.Now device connect will not stay disable and I have only stock remote nothing else wireless to connect.

[Lshults1]

Issue ID FW-508-393

[RokuRhea-V]

Hi @Lshults1

Thank you for posting here in the Roku Community!

I see you have a problem with your Roku. No worries, we're here to resolve your issue. 

To help us investigate, please provide the following:

• What error message or code do you see when trying to connect?
• When did the issue happen?
• Do you have cellular data we can use to connect your device to your hotspot?

I look forward to your update!

Thanks,

The Roku Community Team!

[G-babiii]

I am having this issue as well and nothing I am have tried is working. It needs to update but of course since it can’t connect to the internet it won’t update therefore it’s stuck at the set up screen…. I have had this tv for over 5 years and this is the first issue I have had… HELP!! 

[RokuRhea-V]

Hey @G-babiii 

Welcome to the Roku Community!

We appreciate for reporting your connectivity issue. We are here to help.

1. Have there been any recent changes to your network or provider?
2. What error message or code do you see when trying to connect?
3. How far is your device from your network router?

In the meantime, you can connect to a mobile hotspot and see if it works. Please keep us posted.

Thanks,
The Roku Community Team

[G-babiii]

@RokuRhea-V ➜ I have an older Roku device, it's a Sharp Roku TV that was basically brand new when I purchased it privately off of Facebook Marketplace back in 2021 (exact purchase date unknown).

So to explain, my wifi went down on Wednesday for about 15/20 minutes, and while my laptop, iPad and mobile phone had reconnected right away, my TV still has not...I have tried to connect it to the internet and update the software in my home but I keep getting "SOFTWARE UPDATE FAILED - The software update server could not be reached. There may be a problem with your network..Error code 003. There is nothing wrong with my network. I have tried resetting EVERYTHING, even did a complete reset by holding down the little reset button.

Fast forward to today still when I run setup on the TV, the wireless network, local network, and internet connection, it connects fine and then immediately goes to check for a software update and no luck, still get the same error code: 003. I tried to do the manual update for the TV via USB, but it just says that the software is older than the already installed software?? so now that I can't even do that I am beyond frustrated. I cannot afford to get a new TV.. This is the FIRST time in the 5-ish years that my TV has done this...

Is there any way a Roku employee can fix the issue from their end and push through the software update on my TV other than tossing my TV into the trash?

I have listed below all the info in the "about" section of my Sharp | Roku TV below: 

• Model: LC-43LBU711C
• Hardware ID: 7223X
• Serial #: YN00LJ375268
• Device ID: JVD05L375268
• Current Software Version: 14.1

I hope this information helps. Thank you in advance.