Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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44044
Level 7

Dorm password not staying connected to phone

I’m trying to set up my Roku express 4k but it keeps saying password incorrect and the one time it did work it wouldn’t stay connected long enough to enter my room and things in is there anyway around this or to change the password possibly

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1 REPLY 1
RokuLianna
Roku Employee
Roku Employee

Re: Dorm password not staying connected to phone

Hi @44044

Welcome to the Roku Community!

I'd be delighted to look closely to see how we may assist you in getting started. Do you receive an error message when attempting to connect to your wireless network or when streaming a specific channel?

For troubleshooting purposes, have you tried re-connecting your Roku to a solid wireless network to see if that helps resolve the issue you are seeing? You may also try to connect to an alternate wireless network, such as another mobile phone signal typically provided and maintained by specific mobile phone (cellular) service providers, to see if you are experiencing the same issue.

With detailed information, we will be better able to assist you.


Warm Regards,
Lianna

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