Wi-Fi & connectivity

[Ayo7]

I am having issues with my roku device, because it's not connecting with my orbi router. It worked with my old router but with orbi router not connecting at all.

Pls kindly help me out .GOD  bless you 

[RokuArjiemar · Accepted solution]

Hello! @Ayo7,

Thank you for your post in the Roku Community!

We appreciate you contacting us about the issues you are having connecting your Roku device to your new Orbi router. We are pleased to assist.

If you are having issues with the network connection on your Roku streaming player or Roku TV system, please review the tips below to fix common network issues for your Roku streaming device.

• Make sure you are using the right network and password. If you don't know the password, please get in touch with your Internet Service Provider (ISP) or the person who set up your wireless network.
• Check if other devices can connect to the same Wi-Fi network. Check your internet connection using a phone, computer, or tablet connected to the same network. If the other device isn't working, contact your ISP for further help.
• Restart your Roku device. To restart your device, unplug the power cable, wait a moment, reconnect it, or use the Settings menu.
• Restart your router. Refer to the steps below for instructions on restarting your modem or router.
• Test your Wi-Fi signal. Learn how to improve your wireless connection.

You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.

If the previous steps didn't fix your internet connection issue and you're comfortable working with networking equipment, you can check out the article with advanced troubleshooting tips and networking features.

Thanks,
Arjiemar