@Amina -
There are a number of variables that can affect this, so more info from you will help. I'm assuming you are trying to set up a WiFi connection.
- Is this an initial setup, or a new problem on a system that previously connected?
- Not all Roku's have the same capabilities. What Roku model and model number do you have? Settings/System/About will tell you.
- Does your router support both 2.4 and 5 GHz WiFi bands?
- Do you have other devices that connect to your WiFi? If so, do their setup screens show you what WiFi channel they are connected to?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
