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CONTACT SUPPORT is all a joke - they don't want to waste thier time helping

Why can't I just call or how about sending an E-maiol

I HAVE LOTS OF ISSUES WIT ROKU RIGHT NOW

1st off the channel doesnt work in THAILAND!!!!!!!!!  thats B.S.

2nd I can't get it to connect to my Wi-Fi here because it DOES NOT PROVIDE A WAY TO ENTER PASSWORD then it gives me a message to go to 

DIRECT-roku-GTO-5E69AB'  WELL GUESS WHAT THIS SITE IS NON EXISTANT

and the site you go to does not offer any where to put in a password so I waste more time and log into my roku account and can't find ANY WHERE ON THE **bleep** SITE TO ACTIVATE MY ROKU BOX

YOUR A JOKE ROKU NO SUPPORT LOWESY DIRECTIONS AND JUST PLAIN A WASTE OF MY MONEY   AAAARRRRRrrrrrrrrggggghhhhhhhhhhhh  E-mail me SUPPORT LETS TALK OFFER ME SOME HELP - maybe  ??????? sound of crickets

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3 REPLIES 3

Re: CONTACT SUPPORT is all a joke - they don't want to waste thier time helping

HEY I GOT SOME CONGRATULATIONS 

WHAT!!!!!!

good job patrick you posted in our community blog no go FO

SUPPORT SUPPORT YYOUR PRODUCTS BETTER   AAAAAAAaaaaaRRRRRRRrrrrrrGGGggggHHHHHHhhhhhhhh ROAR

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mop_891
Roku Guru

Re: CONTACT SUPPORT is all a joke - they don't want to waste thier time helping

@SLANTAVENUE  sorry but Roku is not officially supported where you are.

according to this:

https://community.roku.com/t5/Roku-setup/Which-International-Countries-Can-Use/td-p/788254

  • United States
  • Canada
  • France
  • United Kingdom
  • Germany
  • Argentina
  • Brazil
  • Chile
  • Colombia
  • Costa Rica
  • El Salvador
  • Guatemala
  • Honduras
  • Mexico
  • Nicaragua
  • Panama
  • Peru

That's it. Apps outside those counties may or may not work, depending on if the developer decides to support a Roku app in a country where Roku itself isn't supported. Most don't, though a few do.

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Strega2
Roku Guru

Re: CONTACT SUPPORT is all a joke - they don't want to waste thier time helping

Yes, Roku is unsupported in Thailand.  If it kind of works to some degree, then you are doing well.  However, you may well be able to get it onto your Wi-Fi network and load some apps/channels.  (Possibly not all the ones you want.)

DIRECT-roku-GTO-5E69AB isn’t even a URL so I’m not sure how you were told to go there.  It sounds more like the name of a Wi-Fi direct network for the remote and roku to privately use, but I don’t know how you came across it.  If you could post a screen shot, that would be interesting.

I have seen some posts where people were confused about entering the password, like: 

https://community.roku.com/t5/Wi-Fi-connectivity/Roku-sees-Wi-Fi-name-but-no-option-for-PW-Help/m-p/...

https://community.roku.com/t5/Roku-setup/New-Roku-Stick-not-responding/m-p/834034

https://community.roku.com/t5/Wi-Fi-connectivity/wireless-network-password-page-will-not-come-up/m-p...

Other threads have been like:  There’s no way to input the password, and then a bit later they post something like: Oh, I figured it out. So I’m not sure exactly what changed between the two posts.  Possibly just hadn’t moved to the password field, but it’s hard to tell.

Banned but back. Because why not?
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