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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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RokuDanny-R
Retired Moderator
‎05-23-2022 11:41 AM

Re: April 19th update causes connectivity failure

@Mott1

Thanks for the follow up.

Can you please provide us the following information:
-Roku devices model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-who is your ISP (internet service provider)
-router make and model
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing 

With more detailed information, we will be able to assist you further.


Thanks,
Dany

Danny R.
Roku Community Moderator
0 Kudos