Using your smart home devices

[renojim]

My laptop that kept giving the "mobile browser" error suddenly worked tonight.  Maybe Roku finally fixed the problem.

[Nikki11369]

Yes! Thank you. I was so excited when I read your reply from my phone in bed that I flew up to go see and pulled something in my back. Yikes! But yes, SMART HOME WEB VIEW IS WORKING AGAIN, finally! Yay!!!!

[NoJumpJackFlash]

Glad it's working for you. What browser are you using?

I'm using Firefox on a Windows10 laptop and still get the message

"Camera is not supported on this browser"

on the Roku Smart Home LiveStream page - https://my.roku.com/smarthome .

[djrichard]

Interestingly enough, this web page almost works when using my chromebook.  Instead of the "can't be viewed" message it looks like it is trying to display a video stream from the camera.  But doesn't quite get there and instead shows me a busy/spiral pattern.

[RokuRiamie-D]

Hi @NoJumpJackFlash and @djrichard,

Thank you for letting us know about the issue you're having with the Smart Home Web View.

Please provide the following information, which we have posted on this thread, to help us investigate the issue further.

Looking forward to your response.

Roku Community Team

[NoJumpJackFlash]

I supplied that info. to you months ago and then heard............nothing. Seems futile to do it all over again.

[djrichard]

Making corrections to what I posted previously in terms of what was happening and what is happening now.  With win10 laptops was getting the "The screen you're trying to reach can't be viewed" error (not the "Camera is not supported on this browser" errror).  No longer getting that error.  Looks like webpage is trying to load video stream, just not successfully.  Getting a spinning wheel.

The rest of this post is essentially same as before.  Same issue on my chromebook.

Camera model: CS1000X

MAC address: 7C67AB0D81A5

Firmware: 7.0.0 - build 26-FD

Computer make: Acer

Model: Chromebook Plus 514, Model # N32Q18

App Browser: ChromeOS: Version 133.0.6943.184 (Official Build) (64-bit)

For same info for my win10 laptop see https://community.roku.com/t5/Using-your-smart-home-devices/Smart-Home-Web-View-Error-quot-Camera-is... 

[RokuRiamie-D]

@djrichard and @NoJumpJackFlash,

We have followed up with our team, and we will get back to you once we have more information about this matter. 

Thank you for your cooperation and understanding.

Roku Community Team

[renojim]

@NoJumpJackFlash, I think two similar but unrelated issues got merged into this thread.  Some of us were getting an error that specifically mentioned a "mobile browser" which made no sense since I believe we were all using laptops, desktops, or chromebooks (I don't know if chromebooks could appear as a mobile browser).  I think the "Camera not supported" message is something different.  Have you've tried a different browser?

I'm using Firefox, but I believe it's an older version (131.0.2 32-bit version) and both my laptop (which just started working) and my desktop (which always worked) run Windows 10.

[djrichard]

I made correction/update to my report.  See https://community.roku.com/t5/Using-your-smart-home-devices/Smart-Home-Web-View-Error-quot-Camera-is...