Using your smart home devices

[Rowanbunch]

None of this works. I have had my cameras for a few months and have tried everything I can think of or listed in help topics. I have 3 cameras - 1 indoor 360 and 2 wireless outside. None of them work and we had a serious issue yesterday - fortunately we have an alert neighbor who called us. 

[RokuJanadeeK]

Hi @Rowanbunch,

Thanks for sharing your experience with this issue. Please be guided by the fact that our team is currently aware of the problem and is doing its best to investigate it. Additional details may be helpful.

• Log ID: From the camera, go to settings > gear > support > submit log.
• Firmware version
• Brand of the device

Your response is highly appreciated.

Regards,
Janadee