Using your smart home devices

[RokuMaryEF]

Hi Roku Community users,

Are you encountering error codes with your Roku Indoor/Outdoor wired cameras on Firmware 6.0? We've got you covered!

This post outlines common error codes and troubleshooting steps to help you resolve these issues.

Error codes "-1, -5, -10, -15, -20, -25 or -30"

• Indicates: Mobile app unable to connect to the camera.
• Troubleshooting:
  • Verify your phone's network connection (mobile or Wi-Fi).
  • Restart the camera from the mobile app settings (Livestream > Gear Icon > "Restart camera").
  • Restart the mobile app (force close and reopen).
  • Power cycle the camera (unplug, wait 30-60 seconds, plug back in).

Error code -35

• Indicates: Camera connected but not sending decodable video.
• Troubleshooting:
  • Verify your phone's network connection (mobile or Wi-Fi).
  • Tap "Reconnect" on the livestream screen.
  • Power cycle the camera (unplug, wait 30-60 seconds, plug back in).

Error code -40 or "Camera is currently off"

• Indicates: Camera is turned off.
• Troubleshooting:
  • Turn the camera on from the livestream screen ("Turn the camera on" button).
  • If unavailable, tap "More" below the Livestream and select "Power".

Error code -45

• Indicates: Camera has no network connection.
• Troubleshooting:
  • Verify your phone's network connection (mobile or Wi-Fi).
  • Tap "Reconnect" on the livestream screen.
  • Power cycle the camera (unplug, wait 30-60 seconds, plug back in).

Error code -50 or "Lost Connection to Camera"

• Indicates: Video session terminated unexpectedly.
• Troubleshooting:
  • Verify your phone's network connection (mobile or Wi-Fi).
  • Tap "Reconnect" on the livestream screen.
  • Restart the camera from the mobile app settings (Livestream > Gear Icon > "Restart camera").
  • Restart the mobile app (force close and reopen).
  • Power cycle the camera (unplug, wait 30-60 seconds, plug back in).

Error codes -55, -60

• Indicates: Smart Home app internal error.
• Troubleshooting:
  • Restart the mobile app (force close and reopen).
  • Verify your phone's network connection (mobile or Wi-Fi).

If you're still facing issues related to the original topic, here's what you can do:

Search the Community: Take a look around the Roku Community forums. You might find another thread discussing the same problem with more recent information.

Start a New Thread: If you can't find an existing thread that matches your issue, feel free to create a new one!

We're here to help.

Happy Streaming! 💜

Best regards,
The Roku Community Team

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