Using your smart home devices

[Gobbler]

Decided to replace an existing floodlight with Roku camera/floodlight 14 days ago.  Immediately upon installing, started getting notifications and was able to view videos on phone.  After receiving email advising that 14-day free trial had begun, was unable to view the videos even though I got notifications that they were available.  Have tried and tried to contact Roku seeking help/instructions on how to access same.  I certainly am not going to subscribe to a service that does not work for me.

[RokuDanny-R · Accepted solution]

@Gobbler 

Thanks for the post.

Please be aware that if your Roku Smart Home subscription has already ended, you will no longer be able to view video playback from your Roku Smart Home devices.

Thanks,
Danny

[Gobbler]

Hey Danny.  I understand that but I have been unable to access since trial started.  I WAS able to view before trial started.  I have not found a way to access information or help to determine what is wrong.  Is there a phone # that I can call to speak with a knowledgeable person?

[RokuDanny-R]

@Gobbler 

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[Gobbler]

Thanks so much.

[RokuRiamie-D]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!

We are here to help.

Thank you,
The Roku Community Team