Using your smart home devices

[TrueBlueNation]

My smart home keypad will not take my updated code to arm my house. Can someone please get back with me.

[RokuEuniceL]

Hi @TrueBlueNation,

Greetings from the Roku Community!

We're glad to assist you with your problem with your Roku Smart Home keypad. Have you tried restarting it? Please try these steps below and see if they will fix the issue:

1. Remove the keypad from the wall mount by pushing up on the keypad and then pulling it off the mount.
2. Once the mount is removed, remove the battery cover.
3. Remove the batteries and then reinsert them, making sure they are put in correctly.

Let us know how it goes, and we'll be glad to assist you further.

Kind regards,

Eunice

[Ryanrose51]

Keypad stops responding after about a day.  The only way I have found to resolve the issue is to delete the device and and reinstall it.  

[TrueBlueNation]

Still did not work. I have removed the device several times removed the batteries and it still does not work. 

Log ID

88-177-559

Where do I go to place a support ticket 

[RokuERey]

Hi @TrueBlueNation,

We appreciate you getting back here. In this case, we recommend communicating this to our support team for additional assistance. Please contact them directly at the Roku SmartHome Support page. Just select the Roku Smart Home option, then click Contact Us and select the option via chat or talk to us.

Thanks again for reaching out, and feel free to get back here if there's any support we can extend.

Regards,
Rey

[RokuMaryEF]

Hey everyone,

This thread has been inactive for a while, so we're locking it.

If you're still experiencing similar issues:

• Search the Community: Look around the Roku Community forums. You might find another thread discussing the same problem with more recent information.
• Start a New Thread: If you can't find an existing thread that matches your issue, create a new one!

We're here to help!

Best,

The Roku Community Team