On my Onn Roku tv, my photo stream has once again changed the ratio of my photos. This happened in 2024, but Roku did something to fix the issue. Now it has happened once again. Is anyone else having these issues and how do I get in touch with someone to get this issue resolved again?
Thank you,
Patti Wilds
Hey, plwilds.
Thanks for stopping by!
Can you send us a photo of it so the team will be able to examine it closely? Also, what troubleshooting steps have you tried so far? Lastly, were there any recent updates before this happened?
In the meantime, try rebooting the Roku TV and seeing if the Photo Stream's ratio changes.
Keep us in the loop!
Roku Community Team
I just sent you some photos and also, I spoke to someone on ROKU chat. There was nothing she could do, but she said she would send it to the engineering team. I hope that this will get resolved soon. It is so frustrating.
Also, I am going to send you a screen shot of the response I received from a person in the ROKU community in May of 2024 when it did this same thing.
