Forum Discussion

Kel3154's avatar
Kel3154
Reel Rookie
7 months ago

Left Arrow and okay buttons problem

In order to get the left arrow button and okay button to respond I have to push them repeatedly extremely hard. I have re-paired it and nothing helps. Is this a normal issue with this Roku remotes or is my remote defective?

remotes

6 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    7 months ago

    Hi, Kel3154 

    Welcome to the Roku Community.

    I understand the issue you've experienced with your Roku remote, where the left arrow and OK button only respond when pressed firmly. I'm here to gather more details to assist you further.

    Tell us more...

    • What specific Roku remote model are you having issues with?
    • When did you first notice the issue occur?
    • Have you tried any troubleshooting steps aside from the one you mentioned in your post?

    The more details you provide, the better I can assist you.

    Thanks,
    The Roku Community Team.

    • Kel3154's avatar
      Kel3154
      Reel Rookie
      7 months ago

      Model RC-OS1

      We have only had the Roku for a few weeks now.  Maybe 3 and the remote was this way from the beginning. It’s like the left arrow button and okay button become unresponsive. I wind up having to push it hard multiple times before it will respond. 

      The only troubleshooting I’ve seen for this issue is to re-pair it so that is all I have tried. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        7 months ago

        Thanks for the update, Kel3154 

        I have sent you a private message here in the Roku Community.

        Check your inbox since I have reached you from there.

        Thank you for your continuous understanding.

        Best,
        The Roku Community Team.