Solving playback issues

[dragonboots2005]

Hey Roku Admin you have the wrong movie on Roku Channel.  Your graphics, thumbnail show Owen Wilson in a movie called "Paint"(2023) but when we play it, it's some low budget nothing movie called "Paint"(2020) - NOT the same movie.  Fix this please.  I watched for 30 Min. before I figured it out and looked on IMDB.  What a letdown, I really wanted to see the 2023 movie.

[TVBB]

I've noticed a lot of wrong movies lately.  "Cinderella" says it's the Disney one with Lily James, but it's not; "Camp Rock" says it's the Disney movie, but it's some other documentary about rock stars; "A Bride For Christmas" actually plays "A Wedding For Christmas" instead, while "A Wedding For Christmas" plays some other wedding-related holiday movie.  I've encountered others as well lately.  It seems to be happening a lot, especially with holiday movies and movies recently added.  What's going on?

[RokuJanadeeK]

Hi, @dragonboots2005 and @TVBB,

We appreciate you sharing this observation and sincerely regret any inconvenience this may have caused.

Please be aware that our appropriate Roku team is keen on taking immediate action. Rest assured, the movie mentioned with an occurring discrepancies were already noted. We'll update this community thread as soon as more details become available.

We appreciate your patience as our team carefully examines this problem. Let us know if you need any other assistance besides this.

Sincerely,
Janadee

[dragonboots2005]

THe info you need is not necessary.  How hard is it to comprehend what I msg'd?  Roku does this so often it's ridiculous.  You have the wrong movie & all the info you want is not needed and a waste of time.  If you don't want to take care of the issue w/o all that info, then forget.  ppl got sh** to do then to do all that when we know it won't matter.  Jezus.  Do better.  Thanks anyways.  

[RokuERey]

Hi Community users,

We would be more than pleased to check further into this issue, and we are grateful that you have brought to our attention this problem that is occurring with some of the content on The Roku Channel.

We will make sure that the proper team gets this case so that they may continue their investigation.

Regards,

Rey