Solving playback issues

[garrickw]

Hi   need help  I have installed the airtv 2 and works great through the Sling app no problems except one

major for me on playback from dvr I get no  thumbnails to go by just a blank screen little tough to find your place back at the movie or whatever game changer for me if cannot fix will be going back to tablo

anyone help ???  

[RokuJanadeeK]

Hi @garrickw,

Thanks for reaching out regarding this concern.

May we know what Roku device this issue occurs on? Also, have you tried unplugging and plugging back external devices just to reboot the devices? Lastly, have you also tried reaching out to the external device provider? They may be able to assist you with this one and provide initial troubleshooting steps, as they are the best ones who have sufficient information on their device's functionality.

Let us know what you find out.

Regards,
Janadee