Solving playback issues

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JT1971
Reel Rookie

spectrum app- disrupts every 30 sec

Spectrum app every 30 seconds and either goes to black screen or asks “ do you want to continue watching”

updated and reinstalled everything. Spectrum says it’s the TV but every other app works without issue, Netflix- prime- Hulu.. I do not think my TVis  broken! That said my other Roku tv in the house is not doing this.. 

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3 REPLIES 3
RokuMary-F
Community Moderator
Community Moderator

Re: spectrum app- disrupts every 30 sec

Hi @JT1971,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you're seeing with the Spectrum channel and all of the troubleshooting you've done.

Please make sure that when removing a channel, it's important that you make sure to restart your Roku device before adding the channel back again to ensure a clean channel install. If you are still unable to resolve the issue.

If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

Please keep us posted from there if you need additional help.


Best regards,
Mary

Mary F.
Roku Community Moderator
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JT1971
Reel Rookie

Re: spectrum app- disrupts every 30 sec

Hello, I followed your advice  and still can not get the app to play without disruption. All other apps work? 

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RokuMary-F
Community Moderator
Community Moderator

Re: spectrum app- disrupts every 30 sec

Hi @JT1971,

Thanks for keeping in touch and providing an update.

If the issue is only with the channel alone, each channel on the Roku platform is built and maintained by the channel provider themselves. If you encounter an issue within a channel that isn't occurring in every other channel on your device, you'll want to contact the channel provider directly to report the issue and request additional support.

You can reach Spectrum here: www.spectrum.net


Best regards,
Mary

Mary F.
Roku Community Moderator
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