My Roku Express 4k has the light on but no video signal to the tv. Y checked the hdmi and power cables with another roku I have and they are ok, It is my Roku Express 4k the one with the problem. I Tried reseting it for 10 seconds or more and nothing happened.
SN S07T223GM2U9
Model 3940K
Hi, @estuardochaves
Thanks for posting, and welcome to the Roku Community.
We understand the issue you have experienced with your Roku Express, and we're here to assist. We'll provide you with series of steps that you can try when there's no video output on your TV.
First, make sure the TV is turned on and press a button on the Roku remote control to ensure that the Roku device is not in standby or screensaver mode.
These are the most common reasons you may not see the picture on your TV:
For more information, you can visit this support article on What to do if you cannot see the picture from your Roku® streaming player on your TV
We hope you find this information useful, and feel free to reach out to us if you need further assistance.
Best wishes,
Kash
Hi, @estuardochaves
Thanks for posting, and welcome to the Roku Community.
We understand the issue you have experienced with your Roku Express, and we're here to assist. We'll provide you with series of steps that you can try when there's no video output on your TV.
First, make sure the TV is turned on and press a button on the Roku remote control to ensure that the Roku device is not in standby or screensaver mode.
These are the most common reasons you may not see the picture on your TV:
For more information, you can visit this support article on What to do if you cannot see the picture from your Roku® streaming player on your TV
We hope you find this information useful, and feel free to reach out to us if you need further assistance.
Best wishes,
Kash
I did all that, and with ald old roku the cables and video are ok, so is the roku express 4k the one not working, just the light on, and no video.
I can't reset or do anything with the 4k Roku
Thanks for keeping us in the loop, @estuardochaves.
We understand that the suggested steps above this thread did not resolve the issue you're experiencing.
This issue might be caused by the damaged port on either your Roku device or TV. We just wanted to clarify if you have tried it on a different TV with a different HDMI cable to isolate the issue even more. Also, try checking each port of the TV and device to see if you notice any damage.
Please get back to us and let us know what you find out.
Regards,
Emman
Yes, I did. I tried in another tv, and tried with another roku devide I have, older, not 4k. And the older Roku worked and the roko express 4k did not. Only the ligth on and no video output.
Thanks for the additional details, @estuardochaves.
We have determined that after exhausting all possible troubleshooting steps to no avail, we will be taking another step, which is forwarding this over to the appropriate Roku team for a thorough review and investigation.
No worries; we already have your information, and we will pass it along to them so they can start the investigation as soon as possible. However, we need additional information on this so that we can completely process the investigation:
We are dedicated to getting you back on streaming and watching what you love on your Roku. Thanks for your understanding in this matter.
Let us know if you need anything else.
All the best,
Emman