Solving playback issues

[JR313]

i plugged my roku express 4k hdmi to tv then wall outlet. i get nothing no power. other devices cant find it or no internet connection. can i get some help please

[RokuTakashi]

Hi, @JR313

Welcome to the Roku Community.

Let's get you up and running with your Roku device, and we will need further information for us to further assist you. Have you secured the HDMI cord and other cables for the power outlet firmly? Also, are you seeing any Roku displays, error messages, or prompts? 

Please keep us posted.

All the best,
Kash

[JR313]

i get no device found when i search to connect to wifi. now i dont get any light indicating that it has power but i still get the same message no device found. yes i have secured the hdmi cable & power source. i have a roku tv now so i wanted to use this device as a secondary for another room

[RokuEuniceL]

Hi @JR313,

Thanks for keeping us posted here in the Roku Community!

We're glad to assist you with your problem with your Roku Express 4K, which has no power. Kindly check out this support article here on what to do if your Roku streaming player will not power on, and be sure to follow all the steps provided.

Let us know if it works!

Kind regards,

Eunice