Solving playback issues

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MaeBaby
Newbie

multiple problems while on home screen and in applications

I will start off with home page. When I'm on home page the TV makes noise as if I'm pressing buttons on the remote even with batteries taken out of said remote. Then i get to apps. YouTube will play roughly for 30 seconds ish & then it "pauses" & amazon prime will only play the intro part to videos on a loop. Can anyone help me?

2 REPLIES 2
makaiguy
Community Streaming Expert

Re: multiple problems while on home screen and in applications

First thing I would try is to restart the Roku by pulling the power plug for a minute or two then plugging it back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Strega2
Roku Guru

Re: multiple problems while on home screen and in applications

Oh, a spam in the @ link.  That's pretty clever as spams go.

Banned but back. Because why not?
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