Solving playback issues

[Sassy_Frassy]

I've unplugged it for an hour a few times and also unplugged my internet router and guess what?  It didn't fix it!  I've tried going thru and checking for updates. Last update did not fix it. It's had 2 since early July. They did not fix the issue. Getting rather annoying that it kicks back to the home screen several times during one episode or even watching live tv. I've had it with ROKU.  Y'all need to figure it out and give us an update that will fix it. Or there's gonna be more of these junks in the landfill. 

[RokuTakashi]

Hi, @Sassy_Frassy 

We appreciate you for posting here in the Roku Community.

Our team is committed to assisting you with the playback issue you have reported. In order to effectively address your concerns, we kindly request that you provide us with the following information:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We anticipate your response along with the requested details so our team can investigate on this matter.

Best wishes,
Kash