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SmokingJoe
Roku Guru

Pluto channel keeps pausing

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Pluto tv will not load. 

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RokuTakashi
Community Moderator
Community Moderator

Re: Pluto channel keeps pausing

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Hi, @SmokingJoe 

Thanks for posting here in the Roku Community.

We appreciate you for letting us know about the issue you have experienced with the Pluto TV, and we're here to help. Let's perform a troubleshooting step to ensure that the Pluto TV will load once again and resolve the issue. Kindly be instructed with the details below:

  1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
  2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
  3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
  4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves
 
We hope you find this information useful, and let us know if you have further concerns or inquries.
 
Best wishes,
Kash
Takashi O.
Roku Community Moderator

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RokuTakashi
Community Moderator
Community Moderator

Re: Pluto channel keeps pausing

Jump to solution

Hi, @SmokingJoe 

Thanks for posting here in the Roku Community.

We appreciate you for letting us know about the issue you have experienced with the Pluto TV, and we're here to help. Let's perform a troubleshooting step to ensure that the Pluto TV will load once again and resolve the issue. Kindly be instructed with the details below:

  1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
  2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
  3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
  4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves
 
We hope you find this information useful, and let us know if you have further concerns or inquries.
 
Best wishes,
Kash
Takashi O.
Roku Community Moderator
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