this is my hardware
i have even gone as far as replacing the Roku device with a replacement from Roku support all troubleshooting has failed
automatic refresh rate is disabled
no HDR
factory reset both tv and Roku devices
auto detect display resolution 4k Doby vison
Roku os 13.1.4 build1510-c2
Welcome, @baronvondoctor.
Thanks for posting here in the Roku Community!
We understand that your Roku Ultra is having a display issue, and we appreciate you for going the extra mile to resolve this. Don't worry; we are here to assist you in finding a resolution.
To learn more about the problem that you're experiencing, could you kindly provide the information requested below?
In the meantime, you may try the following troubleshooting steps provided below to see if they improve your current situation:
If the issue continues after attempting the instructions above, try the additional suggestions below.
For more troubleshooting tips, visit this support article: What to do if you see an "HDCP Error Detected" message or a purple screen.
Feel free to reach out if you need more help.
All the best,
Emman
you ask for the os version of the Roku and it is in my first post Roku os 13.1.4 build1510-c2
the problem has been happening for the past 3 years mostly when i watch 4k 60hz videos as far as trouble shooting goes nothing works i tried different tv different Roku devices different HDMI cable i dont use a sound bar or av tuner
roku just does not want to work with 4k with Doby atoms and Doby vision
Thanks for keeping us in the loop, @baronvondoctor.
We would like to take this to the next step as we have determined that the problem persists after exhausting all the troubleshooting provided for this problem.
In order to conduct a comprehensive investigation, please provide the following details below:
With all this information, we will be able to pass this along to the appropriate Roku team for review, and we can provide you with the resolution as soon as possible so you can get back to streaming in no time.
We are anticipating your prompt response.
All the best,
Emman