Thanks for your first post in the Roku Community!
We appreciate you letting us know about the freezing issue you are experiencing with your Roku Express. We will work with you to know what went wrong so we can assist you further and fix the issue but we need more details. Here are a few questions here to better understand what you're experiencing:
- When did this issue first start occurring?
- Does the issue only occur on a specific channel or all channels on your Roku device?
- How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables?
- Have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?
We look forward to hearing from you and looking closely into this issue. Thank you!