Solving playback issues

[saeedshah]

Hi everyone,

I’m experiencing a playback issue with the streaming channel on my sports website, PD Score. The stream isn't working correctly, and I’m looking for someone who can help troubleshoot and fix this issue.

If anyone has expertise in streaming technology or has dealt with similar problems, I’d really appreciate your advice or assistance. Please let me know if you need any more details about the setup or specific issues we’re encountering. Thank you in advance for your help!

[RokuJharra-Q · Accepted solution]

Hi @saeedshah,

Thank you for posting here in the Roku Community!

We understand that you are experiencing issues with your PD Score channel, and we are here to help.

To resolve the issue, we strongly recommend revisiting the following steps and ensuring precise adherence.

1. Uninstall the channel by highlighting it, pressing the * button, and selecting "remove".
2. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
3. Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
4. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
5. Reinstall the channel by pressing the home button on your Roku remote, scrolling and selecting "Store", and then adding the channel from there.

For additional troubleshooting steps, please visit our support page on how to resolve a channel playback issue.

We greatly appreciate your cooperation!

Thanks,
Jharra