Solving playback issues

[RokuCarly]

Thanks for keeping us posted, @dbcooper_NC.

We highly appreciate your efforts in trying to troubleshoot the app to no avail. In this case, worry no more, as we will forward your concern to the appropriate Roku team for further review and to fix this as soon as possible. For us to effectively do so, kindly provide us with the requested information below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• What version/build is the app/channel? (this can be found by highlighting the channel/app on the Home screen and pressing the Star* button)

Rest assured that once this has been investigated, we will make sure to update the Community on the results. In the meantime, we appreciate you bearing with us as we work on this.

Please don't hesitate to let us know if there's anything else you'd want us to address. We'd be more than happy to continue doing so anytime. 

Kind regards,
Carly

[dbcooper_NC]

@RokuCarly-

Roku device model = 4802X - Roku Ultra

serial number = X01000JXT8GV

device ID = S0DA227XT8GV

OS version = 12.0.0 - BUILD 4184-C2

Tracker ID = GV-411-005

App version = YouTube 2.23 - build 115025138

[GLaDOShi]

I'm having the same issue as dbcooper_NC. Here are my specs as well:

Roku device model = 480OX - Roku Ultra

serial number = X01000YESWEK

device ID = S02A208ESWEK

OS version = 12.5.0 - BUILD 4172-C2

Tracker ID = EK-411-129

App version = YouTube 2.23 - build 115025138

[RokuEuniceL]

Hi @dbcooper_NC @GLaDOShi,

Thanks for posting the details here in the Roku Community!

We have passed along your information to the appropriate Roku team to investigate further.

We appreciate your patience and understanding in the meantime.
Kind regards,
Eunice

[sfstreamer1970]

Is there any update to fix this issue? I have the exact same problem, it is very irritating, and Roku seems to not want to do anything about it.

[dbcooper_NC]

I have not received any updates or information from support here, and the problem persists.  I do believe it is a problem not with Roku, per se, but with the YouTube app within the Roku.  And, so, getting Google to acknowledge and fix their YouTube app is the problem.  They are not particularly motivated, and Roku's hands are tied.

[RokuArjiemar]

Hello community users!

Thanks for the post,

We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available. Thanks for your continued patience. Do not hesitate to let us know if you have any additional feedback.

Best regards,

Arjiemar