Solving playback issues

[Heygravy]

Hisense model 65R6+ / Hardware ID C210X / Serial number X00100KRFSGP / Software version 14.0 / Device ID S028509RFSGP /

I have been using Youtube on this TV for well over a year. Beginning today 11/24/24 when I attempt to select Youtube App on the menu, it initially opens displaying the Youtube name/image, but then goes to a blank screen. I have left it at that blank screen for 20 minutes, no progress. I deleted the Youtube app, and attempted to reload/download and it goes to the blank screen again.

All other apps are working normally on this TV.

Please help! I am a huge advocate for Roku and I watch tons of Youtube video's.

[Songbard]

I've read all your "solved" posts. But they are irrelevant because they are untrue for me. I've done all the rebooting, checking for software updates, etc. It still will not launch.

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @Heygravy, and @Songbard.

We completely understand your concern and would like to address it promptly.

To assist us in our investigation, we kindly ask that you provide the following information:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• Photo or short video of the incident.

Your cooperation and understanding are valuable in helping us get you back on streaming. Please get back to us soon.

Thanks,
Emman