@Mr2scents-
Since different Roku models may have different capabilities, it may be helpful to know the model names and model numbers of the Roku units involved, both those with and without the problem.
Settings/System/About on each will give you this information.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X