Solving playback issues

[PC6]

I have tried the trouble tips. My signal strength is excellent.  I've changed the batteries in the remote.  My device is properly plugged in.  I've recently started having this problem.  It's with the Roku channel  and no other.  The programs play fine, it's only when the last ad plays that it freezes and I have to restart and resume the program. 

I've read some of the other posts and the issue is widespread.  ROKU MUST ADDRESS THIS, PLEASE!

[RokuEuniceL · Accepted solution]

Hi @PC6,

We appreciate you letting us know about this here in the Roku Community!

We regret to hear about your problem when streaming with the Roku Channel. Please be advised that we are aware of this issue and are already working on it. In the meantime, please try to remove the channel, restart the system, and reinstall the channel to see if it fixes the issue on your end. If the issue persists, kindly provide us with the following information so we can investigate further in your case:

1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
3. Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).
4. Troubleshooting steps you have taken to try resolving the issue.

We'll be waiting for your response.
Best regards,
Eunice

[Osbomike]

I am also having this issue on the Roku channel on my TV. The ad is for Vtama prescription medication.

[RokuEuniceL]

Hi @PC6,

Thanks for keeping us posted here in the Roku Community!

Kindly provide the details asked above so we can escalate this to the appropriate Roku team.

We'll be anticipating it.

Kind regards,

Eunice