Solving playback issues

[mohnkern]

Since the 14.x update when I’m playing YouTube videos it will occasionally (frequently) go to a black screen and I have to press play to resume the video. 

im on a streaming stick 4k running os 14.0

[RokuCarly · Accepted solution]

Hi, @mohnkern.

Greetings from the Roku Community!

Thanks for informing us about the playback issues you've encountered within the YouTube app after your device received the latest software version. We'd be happy to suggest some steps to help you troubleshoot this app.

Kindly follow the steps precisely to help troubleshoot this app:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here's the support article for reference: How to resolve a channel playback issue

Keep us posted!

Warm regards,
Carly