Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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msflanigan
Newbie

Re: Xfinity Stream Channel Crash Back To Home Screen on Launch

Thanks for taking this on - FYI it's also a hot topic on the Xfinity support boards but Xfinity has yet to acknowledge that there is an issue.

...anytime I see a "Build 0" associated with a release I become skeptical about the amount and effectiveness of any testing that went into a build before it was released...just sayn'.

 

Thanks again Roku for at least acknowledging the issue and taking a look at it!

 

 

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gerimar1
Reel Rookie

Re: Xfinity Stream Channel Crash Back To Home Screen on Launch

Same issue here.on my Roku device - the Xfinity opens then closes immediately. 

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jdh6
Newbie

Re: Xfinity Stream Channel Crash Back To Home Screen on Launch

Same here...none of my televisions with Roku are working.  I have one television with a fire stick and it's working fine.  

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Re: Xfinity Stream Channel Crash Back To Home Screen on Launch

I am having the same issue. Cannot get the app to work. It does not work on ANY of my 5 roku devices. 

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Jamrfox2
Newbie

Re: Xfinity Stream Channel Crash Back To Home Screen on Launch

Same issue i have. 
issue id is DE-440-006

just started this morning

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Acherry2
Newbie

Re: Xfinity Stream Channel Crash Back To Home Screen on Launch

Xfinity app on Roku TV also crashes and won't work. This is in addition to the Roku stick on other TV's not working. Xfinity app works fine on my cell phone. 

Robertsgt
Reel Rookie

Re: Xfinity Stream Channel Crash Back To Home Screen on Launch

My app is back up and working 

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pminty
Newbie

Re: Xfinity Stream Channel Crash Back To Home Screen on Launch

Model: 100005842

Serial number: YK00LR981533

Software: 12.5.0 build 4176-AN

Trying to access the Xfinity Stream app. It loads for a moment then goes back to the Home Screen. Has been working up until last nights software update. HELPP!!

McLovin
Reel Rookie

Re: Xfinity Stream Channel Crash Back To Home Screen on Launch

Working again

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pminty
Newbie

Re: Xfinity Stream Channel Crash Back To Home Screen on Launch

My Apps are up and working!!

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