Solving playback issues

[msflanigan]

Thanks for taking this on - FYI it's also a hot topic on the Xfinity support boards but Xfinity has yet to acknowledge that there is an issue.

...anytime I see a "Build 0" associated with a release I become skeptical about the amount and effectiveness of any testing that went into a build before it was released...just sayn'.

Thanks again Roku for at least acknowledging the issue and taking a look at it!

[gerimar1]

Same issue here.on my Roku device - the Xfinity opens then closes immediately. 

[jdh6]

Same here...none of my televisions with Roku are working.  I have one television with a fire stick and it's working fine.  

[JamesAtlanta]

I am having the same issue. Cannot get the app to work. It does not work on ANY of my 5 roku devices. 

[Jamrfox2]

Same issue i have. 
issue id is DE-440-006

just started this morning

[Acherry2]

Xfinity app on Roku TV also crashes and won't work. This is in addition to the Roku stick on other TV's not working. Xfinity app works fine on my cell phone. 

[Robertsgt]

My app is back up and working 

[pminty]

Model: 100005842

Serial number: YK00LR981533

Software: 12.5.0 build 4176-AN

Trying to access the Xfinity Stream app. It loads for a moment then goes back to the Home Screen. Has been working up until last nights software update. HELPP!!

[McLovin]

Working again

[pminty]

My Apps are up and working!!