Solving playback issues

[Repodog]

Having same problem. Restarted. Deleted readied app. Error code is 500.  Please help,

[lostmail99]

Wish I could help. I tried different things. Nothing worked. Had comcast come out. They didn’t find anything. After about a week, it just started working again.

[RokuJechealR]

Hi @Repodog,

A warm welcome to the Roku Community!

We're sorry to hear about the experience with the Xfinity app having an error code. We appreciate the troubleshooting steps that you have taken so far to try to resolve the issue. Please note that for more information about the channel's errors and functionality, you'll want to contact Xfinity Support directly to inquire further.

Many channels on Roku are developed and maintained by the channel providers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can reach them here: Xfinity Support.

Thank you for your understanding.

All the best,
Chel

[Sublimefly]

I ended up switching to a firestick for a couple weeks, then when I tested the Roku again it worked normally. Not sure what changed, but it just seems to resolve on its own. It's some sort of communications error where the Roku can't get approval to connect the app to Comcast servers, but that is as far as I got with troubleshooting it before it resolved on its own.

[AB19]

All of a sudden my Xfinity stream is just buffering on any channel I select. I checked connections, for outages, changed out Roku, deleted and reinstalled app and it just goes to the channel and buffers and also won’t play any saved shows. It tells me to go to on demand to watch and then it still won’t play. I’m so frustrated!! Someone help pls!!

[renojim]

@AB19, try restarting all of your Xfinity equipment - gateway/mode/router.  Simply unplug the power from everything for several seconds and then perform a "System restart" on your Roku device from Settings->System or Settings->System->Power (as appropriate).

[AB19]

Thank you but I tried all of that as well. I even changed out the Roku device too. 🤷🏽‍♀️

[aboss521]

Is Roku experiencing an outage today?The Xfinity Stream app shows the following error message when I try to access Live TV on 4 different TVs. It loads just fine on the mobile app when connected to wifi. I restarted all 4 units and made sure the software was updated. Comcast/Xfinity also did some troubleshooting and determined this is an issue on the Roku side.

[RokuJharra-Q · Accepted solution]

Hey there, thanks for joining the Roku Community, @aboss521!

We're grateful you contacted us about the issue with your Xfinity stream app. We'd love to help you out. Before we dig deeper, could you please try these steps to see if they make any difference:

1. Remove, restart the device, and add the channel:
   - Go to the Roku home screen
   - Find the app
   - Press the asterisk (*) button on your Roku remote
   - Select "Remove channel"
   - Afterward, restart your Roku device (you can do this through the Settings menu by going to Settings > System > Power > System restart)
   - Lastly, reinstall the Peacock app from the Roku Channel Store.
2. Check for Roku system updates:
   -Go to Settings > System > System update on your Roku device and select "Check now" to ensure it runs the latest software version. If there are any updates available, proceed with the installation.
3. Clear cache and data:
   - From the Roku home screen, go to Settings > System > Advanced system settings > Network connection reset
   - Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
4. Check your internet connection:
   - Ensure your Roku Express is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

Just a heads up: On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts it in/out of a low-power standby state; it does not give it a complete restart. So please use the methods above.

Thanks for your cooperation!

Best regards,
Jharra

[pm-pro]

This worked on both of my Roku devices that were experiencing the same issue:

From the Roku home screen, go to Settings > System > Advanced system settings > Network connection reset....then choose "Reset connection" and then restart your Roku device. After restart, reconnect your Roku to your home WIFI and try accessing Xfinity again.