Solving playback issues

[Bamanana]

Sorry, I guess I misunderstood.  One end of the device is plugged into the wall and the other end into the tv hdmi port.

[Marksw]

I always use a wall outlet and still had the problem

[parlance]

I just switched to using the 4K Express, and I'm now having the problem with ABC7 where the picture runs for only a few seconds before freezing while the audio continues. Also, on YouTube, if I fast forward or rewind, the picture freezes while the audio continues.

I'm using the power adapter, not the USB port, so that's not the issue.

[GeorgeInVista]

Using Roku Express 4k HDR 2021 with older TV

had chronic video freeze when I hit pause or back hit play video freeze audio proceeds. Switched to older ROKU Express, same problem.

Switched HDMI port on TV. Problem is resolved. 

[Suzeeee]

Thanks for the tip.  I tried what you suggested.  Hopefully it works 🙂

[parlance]

I double-checked, and I was already plugged into the HDMI port.

Removing and reinstalling ABC7 did work for that channel, but I'm still having the freezing issue on YouTube if I fast-forward or rewind picture.

[GeorgeInVista]

When the video would freeze clicking to screen resolution, changing it up or down, hit play, video would commence. That led me to think I need to explore HDMI cable or port 

[OldGuy1944]

Here's my take.  Spectrum sold me a killer deal on internet+home phone+streaming channels, so now I'm on my third day of the Roku.  The Roku streaming stick 4K is on HDMI3 of 32" Vizio, with power from wall plug.  (The Roku updated itself upon installation.)

Today, for first time, I noticed a frozen image of the final frame of a JibJab.com commercial, while audio from selected channel on Spectrum was playing.  I noticed that changing to the adjacent Spectrum channel unfroze the video, and changing back to the first channel the video was also good.  Within an hour, there was a frozen image of the final frame of a Target commercial, and the same channel-change sequence had to be used.  My impression is the freezing commercials are from Roku, not Spectrum, and that there is a defect in the release of the video stream that carries the commercial, which is preventing the Spectrum video from starting. 

Thank you all who have posted.  From this, we know this is a long-standing unsolved problem.  Is there a way to know if either Roku or Spectrum is working to correct this?

[SKFamily]

I am having the same issue on Frndly. With 2 minutes remaining in a movie, the video freezes. Power is plugged into the wall. Using Ruko 4. Tried all the steps mentioned above and does not fix the issue. 

[RokuDanny-R]

@OldGuy1944 @SKFamily

Thanks for the post.

We would be more than happy to look further into this issue, but will need more details. Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate.

Thanks,
Danny