We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:
1. Does the issue only occur on a specific channel or all channels on your Roku device? 2. Are you receiving error messages or codes when accessing the channel? 3. What troubleshooting steps have you taken so far to try to resolve the issue?
Please keep us posted and we'll continue assisting you from there.