Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
leeabowers
Newbie

Re: Update to 12.5 killed Xfinity

I'm having the same problem.  Any news about when it will be resolved?

0 Kudos
Malena
Channel Surfer

Re: Update to 12.5 killed Xfinity

I haven't found any.  Wish they'd hurry up.

0 Kudos
JLill
Binge Watcher

Re: Update to 12.5 killed Xfinity

I’m glad to hear that Roku is finally getting after Xfinity regarding the performance of their app on the Roku platform. I’ve had all sorts of issues with the Xfinity app for months but nothing was done to address the issues. Issues ranging from audio/video out of sync, mini-guide not working, and the latest issue is the channel I punch in goes to a totally different number. Example: I punch in 703, and it goes to 1003. Same network, just a different number. It’s frustrating because I had the channels pretty much memorized. 

0 Kudos
RokuMary-F
Community Moderator
Community Moderator

Re: Update to 12.5 killed Xfinity

Hi Community users,

We will be locking this thread because of its outdated status. If you are still having issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.


Best regards,
Roku Community Team

Mary F.
Roku Community Moderator
0 Kudos