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Jrdoa
Reel Rookie

Update to 12.5 killed Xfinity

Have 3 tvs hooked up to Roku's and within minutes after the Roku upgrade to 12.5, Xfinity loops and quits and goes back to the home screen.  Please help.  I also cannot go back to an earlier software version.  1 ultra and 2 sticks.  

13 REPLIES 13
Jrdoa
Reel Rookie

Re: Update to 12.5 killed Xfinity

I called Xfinity and they are having issues with their app.

Kaykay1
Newbie

Re: Update to 12.5 killed Xfinity

Ugggghg this is horrible. Did they give an eta on repairing 

bccowden
Newbie

Re: Update to 12.5 killed Xfinity

Stuck in some loop 😡

Malena
Channel Surfer

Re: Update to 12.5 killed Xfinity

Stuck in same loop with Brand new Roku TV. Xfinity says Roku has contacted them and let them know that Roku has a problem with the app and Roku is trying to fix it.

Malena
Channel Surfer

Re: Update to 12.5 killed Xfinity

Not to me.

0 Kudos
Jrdoa
Reel Rookie

Re: Update to 12.5 killed Xfinity

I got a text in the middle of the night from Xfinity that this was resolved and it's not.  Same issue.  No Xfinity.

WLStClair
Newbie

Re: Update to 12.5 killed Xfinity

Same here. 

dansgen1alero
Roku Guru

Re: Update to 12.5 killed Xfinity

Same, started last night. Between that and the audio fluctuations I'm so sick and tired of it. Have not had a decent night of watching the stream app on Roku for now exactly 1 year. 

0 Kudos
gerimar1
Reel Rookie

Re: Update to 12.5 killed Xfinity

Same issue here on my roku device the Xfinity opens then closes immediately. 

0 Kudos
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