Solving playback issues

[redz06]

My new Ultra 4850R picture quality in inferior to Xfinity cable in terms of sharpness, brightness, and hue.  /Are other users of Ultra finding this and how has it been corrected?

[RokuEmmanuel-D]

Glad to see you here in the Roku Community, @redz06!

We appreciate your honest feedback on our New Roku Ultra 2024's video quality, and thanks for sharing it here.

To give us a better idea of the situation, could you send us a photo of the video quality of the Roku Ultra compared to your other device? This will help us take a closer look and see what we can do about it. 

Looking forward to hearing from you soon. 

Best,
The Roku Community Team

[erniemink]

It is impossible. The Roku is a streaming box completely separate from the Xfinity cable box. It is not even close. Cable TV will go away sooner than later for many obvious reasons, probably even the Xfinity streaming box. There is no competition to the Roku, not even close. If there was, I would use it. The Xfinity box also does not have the same apps across the board, and they limit some features and functions the Roku streaming box uses. My only grievance is with AI in any technology. I wish they would give us a choice whether to have active embedded AI or not.

[redz06]

Sorry, that ship has already sailed.  When I first installed my Roku Ultra, I still had Xfinity cable and a cable box and I ran that into HDMI2 on my Sony XBR850e TV, so it was easy to make the A>B comparison by pushing one button on my TV remote.  The TV was long ago optimized to my high speed cable input, so the video from the cable connection was excellent.  Upon switching to input from my Roku, the brightness of the video was decreased and there was more contrast.  Also, the skin tones changed, everyone becoming very tan, almost Trumpy orange.  I had to back down the color saturation a lot in order to get normal skintones.  I ended up backing down the brightness and contrast too.  I found it surprising that the Ultra made such a big change to the video settings on my Sony.   BTW, I also bought a Soundbar SE for my Hisense TV and a 4K+ for my 720p Samsung and neither one of these streamers changed the TV appearance at all.

[RokuEmmanuel-D]

Hey, @redz06!

Thanks for posting here in the Roku Community!

We understand your concern with the picture quality of your Roku Ultra to your Sony TV. 

After checking with our support team, we recommend reaching out to your TV manufacturer for further assistance. They can provide tips and advanced troubleshooting to correct the TV picture settings. 

We hope this gets sorted out soon!

Best,
The Roku Community Team

[redz06]

Your answer is worthless.  I know perfectly well how to adjust the picture on my Sony TV.  The issue is that there is something going on with the Ultra that affects the brightness, contrast, and hue of the signal to the TV that requires correction.

[redz06]

I can only tell you what is obvious to my eyes.  If you choose to call my vision impossible, then that is your problem.