Solving playback issues

[Ivorydancer]

Great to hear!  Will try on Thursday.  Thanks.

[RokuTakashi · Accepted solution]

Hi, Community users.

We appreciate your post regarding the current issue you've encountered with the Chosen channel.

Please be informed that the channel provider of The Chosen channel is aware of the issue and is working on an update to resolve it. Once the channel provider releases more details about the official app update, we'll follow up on this thread.

For more information, you can contact the channel provider at The Chosen TV Support

Please keep us posted and we'll continue sharing feedback with the channel provider to help investigate this issue.

Best wishes,
Kash

[BladeSonja]

My TV is ALSO a Samsung TV!! I hope they fix this asap. I can watch it on my phone, but who want to do that?😂

[fyb3roptik]

The new build has been scheduled for Thursday at midnight pst release. We found some of the videos in extras and roundtables needed to be re-uploaded so The Chosen team is doing that. If a video does error, you will now see an error modal window which prevents the crash. A bunch of new improvements as well.

Thank you for your patience. If you need further help reach out to app@thechosen.tv they are great!

[fyb3roptik]

Roundtables Season 3 Episode 1 should be working now

[wminor33]

Thanks. It's working now

[Wharris26]

The video freezes shortly after any content starts.  I have un-installed the app and rebooted the ROKU.  Nothing works

[fyb3roptik]

Tell me exactly which video it is please

[BladeSonja]

It “was” the season 4, episode 3 video. However, it is no longer an issue.

The problem now is when I click on watch from the home screen a scan code appears and says to sign in or sign up. But, I’m already signed in. Yet, if I scroll down and click on the episode options, it opens right up. It’s confusing.

Before when I scanned the code and clicked sign up, every email address I put in says, already in use. Even, the ones that are my own. Hopefully, today when I attempt to watch season 4, episode 4, it will just work with no issues.

[Scotthervey]

Here is the solution that worked instantly for me:  I use Roku 99% of the time.  Frustration with the Roku Chosen app, I thought I'd try downloading the app to my Google TV.  It works perfectly.  Good luck.