Solving playback issues

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Community Moderator
Community Moderator

Re: Unable to play titles from any channel

Hello! @Jpalaski,

Thank you for reaching out to the Roku Community!

If a specific channel is not properly working, it's possible there may be an issue within the channel itself that the service provider will need to investigate. Content is managed by each channel provider directly. If you observe an issue with any particular movie or TV show on a particular streaming channel, you'll need to contact the channel provider to report this issue and request more help.

Follow these steps in order:

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
  2. Next, restart your device from Settings>System>System restart.
  3. Once your player starts up again, go to 'Streaming Channels' on the Home screen and add the channel back once more.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you. 



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