Solving playback issues

[Dianemacken]

You can get to Hulu through the Disney app but you can’t search for anything when you get in because it doesn’t have a search icon.

[Jpamp]

That works ... but only for finding movies.

Correct me if I'm wrong, but I don't see access to "My Stuff", Live TV, "Continue Watching", etc.

I'd be curious to know when was the last update to Roku's Streaming sticks.

Could that have broken it? Everything was fine until last Friday.

Is there any way to roll back to a previous version?

[Jeff_Dutcher]

We are currently working on this issue from Hulu's side, if you want to inquire about it you can ask for Known Issue ending in -525 calling 1-888-265-6650, there is no timeframe of resolution as of right now as this is being worked on since 12/07/2024 and we need to get more details about it, the workaround so far is:

Remove the application and add it again
Restart both the Internet modem and the Roku device

Check for software updates
Check internet speed
Recommended bandwidth:

3.0 Mbps for Hulu's streaming library
8.0 Mbps for live streams
16.0 Mbps for 4K content

If this does not work, the recommended course of action is to use a different device until the issue is resolved.
You can also contact Roku support at 816-272-8106.

[Rakukulady]

Been having exact same error for 2 days straight.  Roku smart TV in bedroom has no issue with Hulu but Roku streaming device in living room is consistent network error every time I try to log on.   Weirdly, Disney plus and ESPN work fine too. When I click to turn on Hulu app, I notice a small white line. I think it's been corrupted. Hulu help was unable to come up with anything. 

[RnJ1]

Workaround worked on this device - Hulu app still installed.  Search for "hulu", app comes up in list, click and "Hulu - Open App" appears.  Right below is Trending items.  Choose 1 to load, select "watch now" error comes up, hit BACK and you are in! 

Model:3820RW2 - Streaming Stick 4K

SN:X02500DWJFT5

DeviceID:S0JC341WJFT5

Version:14.1

Issue Tracker:T5-504-827

Channel build  version 6.89 build 1

Location: Texas

Router:TP-Link AX3000 / Sparklight

[RokuEmmanuel-D]

Hi Community Users!

Thank you for informing us about the issue you're facing with Hulu. We appreciate everyone who provided their device details, allowing us to gather more information and have the appropriate team investigate this further. 

We also encourage all users who are experiencing the issue to provide their device details. 

Thanks for your understanding and continued participation as we work towards a resolution. 

Best of luck,
Emman

[RokuEmmanuel-D · Accepted solution]

Hi Community Users!

Update 12/16: If you're encountering a network error loop while using Hulu, we’ve found a potential workaround provided by Hulu that may help resolve the issue.

Try renaming your profile to remove any emojis or non-standard characters, as these can sometimes cause conflicts with the system.

Here’s what you can do:

1. Go to your Hulu profile settings.
2. Rename your profile, removing any emojis or special characters.
3. Save your changes and try again.

For further assistance, please reach out to Hulu Support directly.

We'll now close this thread and mark this post as resolved. 

Thank you for your continued participation in the Roku Community!

Happy streaming!💜

The Roku Community Team

[porinha2]

Hi guys. As per the title, my Hulu hasn’t worked in over a week. Every time I try to open the app it says there is a network error. The rest of the apps are working fine along with our wifi. I’ve uninstalled and reinstalled still no budge. Roku and Hulu have been responding to some customers on Twitter with no answers on how to solve this, just saying they’ve been working on it. I’ve had my Hisense and Roku plug in for months with 0 issues before. And it seems like the problem just happened randomly. Anybody else experiencing this?

[andyross]

Yes, it appears to be a problem with some models:

https://cordcuttersnews.com/hulu-has-stopped-working-on-some-roku-models-but-a-fix-is-coming/