Solving playback issues

[Yatri]

My tv suddenly went black. It still has audio and all but no video. I tried all basic troubleshooting steps including hard reset which only seemed to make things worse as now I can't even set it up! I saw that the tv had a software update right before it went black. Any solutions for this?

[RokuEmmanuel-D]

Welcome, and thanks for posting here in the Roku Community, @Yatri!

We understand that you're experiencing an issue with your TV after installing the software update, and we're here to take a closer look at it. 

To help us even more in investigating this issue, kindly provide us with more information about it. 

• Is this happening on all channels or only on a specific channel?
• Could you also specify what Roku TV/device is affected by this issue?
• A photo or a short video of the incident could give us more clues about the problem you're encountering. 

In the meantime, to help you set up the TV again, visit this support article on how to activate or link your Roku streaming device.

Please get back to us and we'll help you further.

All the best,
Emman