Forum Discussion

Kzb8864's avatar
Kzb8864
Newbie
9 months ago

Disney+ will not play - screen goes black

Someone please help me - my Disney plus app will not allow me to watch any movies. The app is up to date, my connection is fine. I’m so frustrated 

app playback

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    9 months ago

    Thanks for posting here in the Roku Community, Kzb8864!

    We understand that you're experiencing trouble while streaming on your Disney Plus, and we'd like to help. 

    Could you please provide the following details below so we can take a look at it? 

    • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • Channel build version (Highlight the app from the Home Screen and press the Star * Button)

    Please keep us posted. 

    All the best,
    Emman