Solving playback issues

[Kzb8864]

Someone please help me - my Disney plus app will not allow me to watch any movies. The app is up to date, my connection is fine. I’m so frustrated 

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @Kzb8864!

We understand that you're experiencing trouble while streaming on your Disney Plus, and we'd like to help. 

Could you please provide the following details below so we can take a look at it? 

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

Please keep us posted. 

All the best,
Emman