Solving playback issues

[siamese]

I have ticket 10416760, I am to respond within 3 days but there is nowhere to respond.  

[RokuTakashi]

Hi, @siamese 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for reaching out for support. Kindly be advised that we have sent you a private message here in the Roku Community.

To view a private message, kindly tap on the "mail" icon located at the upper right corner of your browser.

Best wishes,
Kash