Solving playback issues

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Ja001fl
Reel Rookie

The new Tubi app locks up and reboots the Roku device

The new Tubi app locks up and then reboots Roku device. This has happened on 3 Roku devices

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2 REPLIES 2
Ja001fl
Reel Rookie

Re: TUBI channel problem viewing

I did a system update and Tubi still fails

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RokuCarly
Community Moderator
Community Moderator

Re: The new Tubi app locks up and reboots the Roku device

We're grateful to have you here in the Roku Community, @Ja001fl!

It is highly appreciated that you've brought this to our attention and we'd be more than happy to suggest some troubleshooting steps to help you get back on streaming the Tubi channel. 

May we first know if this is the only channel affected by this? If so, kindly follow the steps provided below to help you troubleshoot:

  • Remove channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  • Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  • Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Kindly make sure to follow the steps precisely to work. After doing so, kindly highlight the channel tile of Tubi and press the star (*) button on your remote to update it.

Please let us know how it goes and we'll continue assisting you from there. Hope this helps!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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