Solving playback issues

[Z-man-42]

Instead of placing the blame only on FOX News, how about ROKU actually WORK with the Fox News developers in coming up with a solution once and for all to solve this issue.  Obviously, there is a disconnect between the ROKU OS and the Fox News app, and it seems that this disconnect happens every time there is a ROKU OS upgrade, as you state.  Perhaps it would be beneficial to publish to the app developers (including FOX News) what exactly was upgraded in the OS.  

Regarding your ROKU OS upgrade: is there proper testing being done on the new versions? Are APP developers, like Fox News, given sufficient time to test and verify that their app works in the new ROKU OS?  I am going to assume that the answer to those questions are no: No, the new OS is not properly vetted, and no, application developers are not given sufficient time to test and verify that their apps work properly in the new OS.  

Stating "It is not my problem" (especially to the end user / customer) is NOT an effective way to work towards a solution.  Deflection should never be used to dispel a known issue with a large impact.  The solution is simple: work with the FOX News app developers in coming up with a permanent fix for this ongoing problem.  

I work in IT.  If my answer was "It is not my problem" when there is a major incident, and I was unwilling to help solve the issue, I would have been fired from my place of employment long, long ago.  

Fix this problem.  

[m1nerva]

Excellent answer!  When this happens and all I find here is "it's Fox New's fault", I find it upsetting.  My husband was a programmer & he would NEVER have accepted these responses.  My solution is to start bombarding Fox News on every social media app I've ever used plus, I've found that on Fox's main website they have a Contact Us link.  I use this and I swear, things seems to get fixed within 24 hours, sometimes less.  

[RokuEmmanuel-D]

Hi Community Users!

Thanks for reporting this directly to us. Please be advised that the team is currently looking closely into this. We would appreciate it if you could provide all the device details and a short video clip of the exact app behavior. 

We are eager to get you all back on streaming and your cooperation is highly needed to foster the review process. 

Thanks for your continued participation in the Roku Community.

We are looking forward to hearing from you. 

All the best,
The Roku Community Team

[andyross]

According to another web site, there is a Fox News app update: (5.6.2024111101)

[MetalMan55]

This is the current version showing on my app...still having problems this morning.

[MetalMan55]

I have taken video this morning....please advise how to upload here.

[andyross]

You can't directly post videos, only pictures. And that may depend on your user level.

The best you can do is post a link to where it is hosted, maybe. For these forums, to properly post a link, you need to click the link icon and fill out the URL  It should show up as purple.