Solving playback issues

[Shanna3]

I can see that this has been an ongoing issue. If it continues I will be replacing all of my Rokus and will no longer recommend them to others. Please get it together.

[andyross]

So you are saying Fox News is interfering in the election? As stated many times, this is a problem with the app that is written by Fox News, and have 100% responsibility for. Roku apps are designed differently than most of the others, and need properly trained programmers to maintain.

[SJG1991]

I have tried many different things & I still won’t load past 13%. 

[atc98092]

The first step is to completely reboot your Roku. This means either using the System Restart menu option or pulling the power for 30 seconds. If there's no change, the next step is to remove the app, reboot the Roku (this must be done) , then add the app back again. If it's still misbehaving, then there's something wrong either with the app or at the server backend. Either way, that is something Fox would have to address and you would need to contact their tech support.

[dmurph]

Maybe they're doing you a favor 😄 

[andyross]

There have been many issues with the Fox News app on Roku for several weeks. The app is the responsibility of Fox News, who is their developer. Complain to Fox News to fix the app or how it talks to their servers.

[jenlan13]

So answer this...if it's a Fox app issue, why does it work fine for months then start having issues again? I'd think if the app isn't written or coded correctly for Roku, it wouldn't work at all or there would be glitches daily. Here we are, just about a month from the last post and it's happening again. 

[andyross]

Who knows. I tend to think it is a server issue at Fox's end. Maybe too many Roku users confuse it?

[Chris_F]

Fox News app started locking up last night and has become increasingly unusable. Lock up every 5 min or so. Mid content or commercial doesnt matter. This is happening on a 65" TCL Roku TV and on a Roku SoundBar. I have restarted the devices, logged out and back in, checked for updates on the TV and on the app both are up to date. 

SoundBar model 9101X, Serial number YL009F344467, Software ver 14, Device ID R64989344467

Fox news app shows up to date but hangs at 13% after restarted multiple times.

[jenlan13]

Not sure...I deleted the Fox app and tried to reinstall it to see if that would solve the issue. Guess what? Now I can't get the Fox app on my home page...does that sound like a Fox app issue? I checked for software upgrades, not the issue.