Solving playback issues

[Debrachel]

I have a fairly new Roku ultra and it’s been working fine until recently. All the sudden when I turn my TV on which also turns the Roku on I get a terrible staticky type sound. the only way to make it stop is to unplug it and plug it back in which I have started doing before I even turn anything on. This can’t be the permanent fix. The TV is new and the Roku was working fine with it up until about a week ago. Any suggestions would be appreciated 

[RokuJanadeeK]

Hi @Debrachel,

Greetings from the Roku Community!

We're glad you've reached out to us regarding this issue.

To fully assess the issue you're running into, would you mind providing us with a few more details?

• Have you tried switching to another HDMI port (preferably HDCP 2.2, if supported)?
• Is the static sound happening when accessing a certain channel? If so, kindly specify which channel(s) these are.
• Have you tried checking the TV sound itself and confirming that the static sound does not come from it?

We'd really love to help, so please keep us posted.

All the best,
Janadee