Solving playback issues

[blondebettyboop]

My captions work on everything but but Roku Live. Please help. I'm hearing impaired. I have a Roku TV and a 4K streaming stick. I have the same problem with both. I've reset, updated, turned them on and off while watching Live TV and in the base settings. 

[RokuTakashi]

Hi, @blondebettyboop 

Welcome!

Thanks for reaching out regarding your concern about the closed captions with Roku Live TV. I'm here to help.

To enable closed captions, follow the steps below:

1. Press Home   on your Roku remote
2. Scroll and select Settings
3. To open the Captions menu, select Accessibility. If Accessibility is not listed, select Captions.

In addition, you can set the closed captions on Live TV using the app settings.

1. Open the Roku Live TV Channel Guide
2. Select a program
3. Press the Star (*) and select the Closed options.
4. Select "Enable"

For more details, you can visit this support article on How to enable closed captioning

Hope this helps.

Thanks,
Roku Community Team