Solving playback issues

[RokuEmmanuel-D]

Welcome to the Roku Community, @rmwojcik!

Thanks for flagging this. We are grateful for your cooperation and for your effort to provide all the necessary details as we work on this issue. 

Rest assured that your devices will be included in the ongoing investigation of this issue. Thank you for bearing with us in the meantime, and we'll surely update this thread once a resolution has been provided 

Please let us know if you need more help. 

All the best,
Emman

[Tim100]

 I have the same problem!

[Tim100]

I have same problem with Roku 3941x2 update 14.0.4 Tablo 4.  My Roku 3941x2 with update 13.1.4 is still working on Tablo 4. For me it is just the the channels that come in from my TV antenna! The ones that come in from the internet still work. I would like to be notified when you have a fix! Please move this if it is in the wrong Spot.

[Memolon1]

Same exact issue with 2 Roku express 4k+ my 3rd one still on version 13 and no problems , please fix it thank you!!!! 

[RJohn201]

Same exact issue on my Roku Premiere 4620X..... I went on the Tablo community boards for a clue:

Tablo’s streaming channels work fine, but when choosing live channels in the Tablo menu guide, it goes black briefly then bounces back to the menu. Tablo recordings do not playback on the streaming stick, but work fine on Premier and iPhone.

However, I finally got a picture on the Roku Premiere 4620X by changing Roku defaults, which had been:

Setup > Audio > Preferred Streaming Format > Auto Setup > Audio > Digital Output Format > Auto

After changing Digital Output Format to “Dolby” there’s now a picture but no sound on live TV and recordings.

Hope this gives the Roku people some clues.

[1923Jerry]

Hi, I'm also having the same issue!

Bought a new Tablo 4 on Thursday, Roku Express 4K+ updated early Friday, Tablo won't play OTA channels.

Model 3941RW2 (on the device 3941X2)

Serial# X002200A5SPHR (S0HCK3D5SPHR)

Software: 14.0.4  build12218-E4

Current issue ID HR-401-583

[RokuArjiemar]

Hello! @1923Jerry,

Thank you for posting in the Roku Community!

We will forward it to the appropriate Roku team for further investigation. In the meantime, your patience and understanding are much appreciated.

Please feel free to let us know if you need any additional assistance!

Regards,
Arjiemar

[frankjunkmail]

Same for me. My express 4k+ roku was working fine with tablo yesterday (and since i got it about a month ago). Today the tablo app stopped working. Won't play live tv or recordings.  It thinks about it for a second then just returns to the previous screen. My roku 4k stick plays tablo live tv and recordings still just fine. My phone tablo app plays live tv and recordings fine. So it's this roku and its tablo app. 

Model 3941x2

14.0.4 build 12218-e4

Gc version 12.3.21

Issue jt-402-065

Tablo app version 0.8 build 701 (up- to- date) 

[frankjunkmail]

After following this user's steps, I can confirm the same behavior: picture shows up for ota (haven't tried recordings) but no sound. I selected Dolby digital plus (was formerly set to auto) 

"After changing Digital Output Format to “Dolby” there’s now a picture but no sound on live TV and recordings."

[mwk1]

Same here,  I changed the audio settings on the roku to Dolby.  The tablo now plays, but without sound.